Effective September 22, 2026.
Monthly subscriptions
Monthly subscriptions cost $10 USD per month for one stream or $15 USD per month for three simultaneous streams. Monthly subscription payments are non-refundable, except where a refund is required by applicable law. Canceling stops future renewals; it does not refund the current monthly payment.
Annual subscriptions: first 30 days
Annual subscriptions cost $100 USD per year for one stream or $150 USD per year for three simultaneous streams. The same refund rules apply to both annual plans. You may request a prorated refund within 30 days of the initial subscription start time. After that 30-day window, annual subscriptions are non-refundable, except where required by applicable law.
Usage means days elapsed since your subscription started—not viewing time, streams watched, or the number of times you signed in. The request receipt time determines eligibility and the elapsed period, so processing delays do not reduce an eligible refund.
How the refund is calculated
Refund = annual subscription amount paid × (days in the annual subscription period − days elapsed) ÷ days in the annual subscription period.
Days elapsed are complete 24-hour periods from the subscription start time to receipt of the refund request. The annual period contains 365 or 366 days, as applicable. The refund is rounded to the nearest cent and cannot exceed the amount paid. Any applicable tax adjustment is calculated separately.
Example: For a $100 annual subscription with a 365-day period, a request received after 20 complete days qualifies for a refund of $100 × 345 ÷ 365 = $94.52.
Cancellation and access
Canceling automatic renewal and requesting a refund are separate actions. If you cancel without an eligible refund, access continues through the paid period. If an annual refund is approved, the subscription is canceled and access ends when the refund is processed. The initial 30-day refund window does not restart simply because you sign in, stop watching, or renew your subscription.
Submitting a request
For refund requests or cancellation assistance, email support@jgtvapp.com. Support is provided by email only. To stop automatic renewal, sign in and open Your Account → Manage billing → Cancel subscription. Include your account email and order reference in a refund request. Do not send your password, full card number, or security code. Approved refunds are returned to the original payment method; bank processing times vary.
Your legal rights
This policy does not limit statutory rights or remedies for unauthorized charges, billing errors, or services not supplied as required by applicable law.
Business contact
RANDOM ANIMAL COMPANY LLC · Email-only support: support@jgtvapp.com.
Billing questions and disputes
If you believe a charge is incorrect, duplicated, or unauthorized, email support@jgtvapp.com with your account email, order reference if available, charge date and amount, and a description of the issue. Never include passwords, full card numbers, or card security codes.
We respond to support requests and billing disputes within two business days. This is our initial response timeframe; investigation and resolution may take longer. We will review the issue and explain the outcome and any applicable correction or refund. You may also contact your bank or payment provider; contacting us does not limit your dispute rights.