Frequently asked questions
Does the app include live TV?
No. The player app and any live TV membership are separate.
Where will I manage my membership?
Once enrollment opens, members will sign in here to review their plan, renewal date, and cancellation options.
How do I get help?
Email Just Good TV Apps at support@jgtvapp.com for help with JGTV Player, Sports Stream, your account, or billing. Support is provided by email only. Include your account email and a description of the issue; for billing questions, include your order reference. Never send passwords, full card numbers, or card security codes.
Billing questions and disputes
If you believe a charge is incorrect, duplicated, or unauthorized, email support@jgtvapp.com with your account email, order reference if available, charge date and amount, and a description of the issue. Never include passwords, full card numbers, or card security codes.
We respond to support requests and billing disputes within two business days. This is our initial response timeframe; investigation and resolution may take longer. We will review the issue and explain the outcome and any applicable correction or refund. You may also contact your bank or payment provider; contacting us does not limit your dispute rights.